CERTIFICATE

OF COMPLETION

This certificate is presented to

Cleis Ziareski de Souza

for successfully completing

Customer Service

This Training content covered the following topics:

Communication skills; the goals of great customer service;

discovering and understanding customer needs;

delivering maximum levels of customer service; non-verbal communication;

body language and dealing with customer complaints.

Issue Date: October 22, 2024

Validation Code: 284976 – To verify this certificate please visit: https://skillireland.com/verify-certificate

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