Terms and Conditions
Introduction
Please find below our Terms and Conditions. They apply when using or purchasing products & services through our Web site Skill Ireland.com and provide important information for you as a buyer. Read the Terms & Conditions therefore well prior to ordering as each order will require that you validate them.
PPS Letter
As a training company, Skill Ireland Training is unable to issue a PPS letter to participants, as this letter is only provided along with a job offer from a recognized employer or recruitment agency. It should be noted that the issuance of a PPS letter in conjunction with a Manual Handling Course or any other training course is considered illegal.
Manual Handling Practical Session.
The participant in the Manual Handling Practical Session should be able to take part in the session in order to receive a Full Manual Handling Certificate.
The participant must declare he/she is able to participate in the practical evaluation of Manual Handling. It involves activities related to the manual handling of loads. You must confirm that you do not suffer from any condition that could result in injury from participating in the practical assessment.
- If you are not able to take part in this activity, you must contact Skill Ireland Training to request a Manual Handling Training Certificate (Theory Only)
The Manual Handling practical assessment will be conducted by videoconference led by a Certified (QQI) Manual Handling Instructor. Skill Ireland Training reserves the right to record images, which they will only be used in auditing situations carried out by the Health and Safety Authority of Ireland.
- If you do not want your video to be recorded, you must contact Skill Ireland Training to request a Manual Handling Training Certificate (Theory Only)
Manual Handling Practical Session via videoconference.
A practical assessment must be completed within 4 weeks of the completion of the theory part of the course. If the participant does not schedule their practical assessment within 4 weeks of completing the theory part of the course, they will be required to retake the theory final assessment before proceeding with the practical assessment. If more than 12 weeks pass, the participant will need to retake the entire theory portion of the course.
Training Certificate
Upon successful completion of the course, participants can download a digital certificate from their student dashboard. The certificate will include a unique verification code. A printed certificate can be requested and sent to the participant's address for an additional cost of €5.
Please note: After downloading or saving your certificate, please ensure that it is properly configured and that the text content is not overlapping or incorrectly displayed. This issue may occur if your internet browser is not updated, which affects the correct display of the certificate. If updating your browser does not resolve the issue, please contact us, and we will send you a PDF copy via email.
No Liability for Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF OR INABILITY TO USE THIS PRODUCT, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, THE COMPANY'S AND ITS SUPPLIERS' ENTIRE LIABILITY UNDER ANY PROVISION OF THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE COURSE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY.
Membership restrictions
Each member upon payment of the course fee will be granted a unique user ID and password which is used to gain access to the materials therein. Under NO circumstances whatsoever may any registered user share or distribute their user IDs or passwords to third parties or display the content of the course to other non-registered members for the purpose of training. Under NO circumstances whatsoever shall members distribute the courseware contained within this site. Each course is individually licensed. Any breach of these terms will result in the immediate suspension of the account and additional charges in respect of the additional unauthorised uses of the course.
Minimum system and connectivity requirements
Members are required to have an installed working version of an operating system Microsoft Windows 7 / Mac OS X 10.8 as a minimum and Adobe Acrobat Reader version 9 or above and appropriate software, as indicated for the course.
The web pages are not guaranteed to display in any other format. Adobe flash software version 10 and above is recommended for members to complete certain courses. If Adobe Flash Player is required, it will be indicated as such in the course description. Graphics card is recommended but not essential. Audio reproduction via speakers or headset is required.
Standard quality minimum connected speed to the user device a minimum 3 Mb/sec is required For High quality minimum connected speed to the user device 5 Mb/sec is required and up to date video drivers are required. Minimum memory of 1GB must be available
Mobile
The content has been tested and is known to work on iOS devices from the iPad 2 onwards and iPhone 4 onwards, It has also been tested on some Android devices including the Samsung Galaxy tab II and the Kindle Fire HD. Performance may be limited by signal availability. Most other Android devices with some exceptions depending on OS version and browser used can be used. Performance may be limited by signal availability.
E-learning Partner User Guide (Not applicable to Manual Handling Training, Food Safety Level 1 HACCP and Health and Safety at Work Awareness)
LOGGING IN
If the account was registered using the free trial form or while purchasing courses, the password was created during registration. If the account was created by an administrator, a welcome email was sent with the account username and a link to create the password
To log in to your account, use the username and password in the candidate login form. Please note:
- The username is generated by the eLearning system using your first and last name. It is not an email address.
- If you forget your password it can be reset using the link below the login form
CONFIRMING YOUR NAME (VERY IMPORTANT)
When logging in to your account for the first time you will be asked to confirm your name.
If your name doesn’t appear correctly, you will be given the opportunity to change it. This name is displayed on course certificate(s) so please be aware that once you have confirmed your name, it will not possible to change it.
COURSES
Once you have confirmed your name you will be directed to the suite of courses. Any course(s) that you have a licence for will appear in the ‘Your Courses’ section. Other courses are available to purchase from the purchase page by clicking the ‘More Courses’ tab.
To start a course click the ‘Open’ button to the right of the course description where you will be presented with a welcome video. The courses are modular and each module has a series of videos; usually with questions at the end. There is a required pass percentage for each module that must be achieved to complete the course and access a certificate.
Note: you get 3 chances to achieve a pass on each module. If you fail a module more than 3 times you will have to contact your eLearning provider or business admin to arrange a module reset (unlock). A maximum of 3 module resets per course are allowed. If after 3 module resets another module is failed the course will be permanently locked (failed). If you fail a course you will have to purchase another course licence and restart.
Once a course is successfully completed, a ‘Get Your Certificate’ button will become available. Use this to download your certificate in PDF format. Certificates are saved to your account and can be re-downloaded at any point from your profile page.
Skill Ireland Training and e-Learning Partner - Refund & Cancellation Policy
If technical problems stop you from accessing the content you have purchased our support team will be try to help you resolve the problem. You are required to have a functioning internet connection and equipment to enable you to view video files delivered over the internet. Providing you have the required connection and equipment and we are unable to resolve the problem with you, you will receive a full refund for all unused content purchased. Used content is that for which a course certificate has been issued
Generally, online training course orders are NOT eligible for a refund. We MAY approve a refund request provided if the student meets the following requirements:
- The Student MUST notify us of their desire to cancel the course by email to info@skillireland.com within 24-hours of paying for the online course.
- The Student must NOT HAVE ACCESSED ANY online course content:
- Online training courses may NOT be transferred to another student.
- Students have 14 days to complete an online course (if applicable)
- Orders placed with a “Corporate Account” or “Discount Code” are NOT eligible for refund, cancellation, or transfer. NO EXCEPTIONS.
Course Access period (Applicable for Skill Ireland Course Only) Manual Handling, Food Safety Level 1 HACCP and Health and Safety at Work Awareness
- Students will have 14 days from the date of registration to complete all online courses. Students may request a 7 days extension provided if the request is made BEFORE the training course expires.
- Expired courses, students who did not complete the course within the given time, or students who FAIL their final exam (see below) are NOT eligible for credit or refund of any kind, regardless of time spent in the course or time remaining.
- All online courses have a final exam. Students must receive a passing grade (generally 80%) to be issued a certificate of completion.
Participants will be given 3 attempts to pass their final examination. If a student FAILS a final exam 3 times, they will be required to re-enroll in the course, pay all tuition and complete all course requirements (including full time) if they want to take the course online a second time. There is no credit or partial discount for failed exams or re-registration.
e-Learning Partner Course. Health and Safety, Health and Social Care or Business Skills
There is no time limit to complete any course available from our e-learning partner portal.
In house (face-to-face) or Live Streaming
If the participant does not attend the face-to-face or the live streaming course or cancels his participation on the same day of the course, the full amount paid will not be refunded.
If the participant withdraws from the face-to-face or live-streaming course within 48 hours before its completion, 50% of the remaining amount will be refunded.
Combo Offer (Online Course + Live Streaming Course)
If the participant has purchased the Combo offer (Online Course + Live Streaming Course) and wishes to cancel their participation in the Live Streaming Course, the full amount for the Online Course will be applied since it is non-refundable, and 50% of the remaining value of the purchased Combo will be refunded.
Refund Conditions
All access to the VideoTile/Skill Ireland Training e-Learning website is governed by a username and password. The username and password are part of a system that protects the security of the resource and enables VideoTile Learning Ltd and Skill Ireland Training to monitor usage by any individual. When a refund request is received, VideoTile Learning Ltd and Skill Ireland Training reserve the right to track the usage by an individual (through his/her username and password) of:
- Specific pages viewed
- Frequency of use
- The time period of use
- Certificates issued
- IP address used
No refund will be granted if VideoTile Learning or Skill Ireland Training Ltd has reason to believe that an individual has viewed any of the information that they purchased. VideoTile Learning Ltd and Skill Ireland Training reserve the right to charge a handling fee (15% of the original fee), if a refund has been authorized.
Refunds Following Cancellation
If you paid by credit or debit card from our website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means then your refund will be made by cheque, this will be posted to you within 30 days of your cancellation.
Requested Discount Code – Term and Conditions
If you have requested a discount code after purchase any course you must use the discount code a soon as possible after you have received it.
This is a unique code assigned to you.
- It can be used to one course only
- It cannot be transferred to another person
- It cannot be used to purchase a combo offer
Please note that you must use the discount code on the website checkout page. Please make sure to enter the correct code and apply it before completing the purchase.
In case you forget to use your discount code at the time of your purchase you will have to pay the current price available for the chosen course. You may be able to apply the code on your next purchase.
Skill Ireland Training will not refund any discount in case you forget to use the discount code at the time of your purchase.
Please see below how to apply your discount code to the Skill Ireland Training website Checkout and to the e-Learning Partner course portal.
By purchasing and accessing Skill Ireland Training courses, you agree to these terms and conditions.
Skill Ireland Training Courses - Discount Code
Step 1 - Once you have your discount code, click where it says: Have a Cupon?
after you click a box will appear for you to add your discount code.
Step 2 - Add your Discount Code and click Apply Coupon
The discount will be applied and the final amount will be with the discount. After adding your details click in buy now to complete your purchase.
e-learning Partner Courses - Discount Code
Step 1 - Once you have your discount code, and have selected your course click in ADD TO CART and Click in CHECKOUT.
You will be redirected to the page where you can add your discount code.
Step 2 - Type your Discount Code in the space available and click Add
The discount will be applied and the final amount will be with the discount. Click next to complete your purchase.
Terms of Service
Disclaimer
The information is provided by Skill Ireland Training and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website, you are able to link to other websites which are not under the control of Skill Ireland Training. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Skill Ireland Training takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Privacy Policy Notice
Skill Ireland Training has created this privacy policy to demonstrate its firm commitment to privacy. Please read this agreement carefully before accessing or using our services. By accessing or using the service, you agree to be bound by the terms and conditions of this privacy policy.
Skill Ireland. may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the Skill Ireland Training website.
Collection of your Personal Information
In order to provide you with services, we collect personal details from you. These details may include names, addresses, telephone numbers, email addresses and any other information required to provide you with our services.
Use of your Personal Information
Skill Ireland Training collects and uses your personal information to deliver the services you have requested. Your information will only be used to provide you with an efficient service. Skill Ireland Training does not collect or hold sensitive personal data.
We will not monitor, edit, or disclose any personal information about you or your Internet use without your prior permission unless we have a good faith belief that such action is necessary to:
- conform to legal requirements or comply with legal process;
- protect and defend the rights or property of our company;
- enforce the terms of use, or
- act to protect the interests of our account users or others.
In these cases, data may be passed on to appropriate individuals, organisations or companies.
In the event of abuse or harassment, data may be used to find and locate individuals abusing the network system and or services of this website. In these cases, this data may be passed on to appropriate individuals, organisations or companies.
Under certain circumstances, we are obliged to share information with accreditation bodies. We only share information with third parties to help us in the delivery of our services to you.
These third parties may not use that information for any purpose other than assisting us in providing these services.
Any contact information that you provide through our system will not be sold/ rented/leased to any third party for the purpose of selling or marketing to you.
Security of your Personal Information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure.
Skill Ireland Training, takes all due care in ensuring the privacy and integrity of the information that you provide, we recognise that no data transmission over the Internet can be guaranteed to be 100% secure. The possibility exists that this information could be unlawfully observed by a third party while in transit over the Internet or while stored on Skill Ireland Training systems. Skill Ireland Training accepts no liability should this occur.
Data collection and handling
If your web-browser automatically sends data like time and datum of access, URL of the referring site, recalled data, amount of data sent, type and version of the browser, system software as well as your IP-address, the data will be analysed for statistical purposes in order to improve the website. Any additional data will only be collected if the information is optional, for example during an enquiry or registration.
What personal information do we collect and store?
We will collect and store the following information on visitors who register for an account enrollment, registration, or checkout.
- First and Last Name
- Email Address
- Billing Address
- Phone Number
- Date of account creation
- Date of the last login
Marketing
Skill Ireland Training would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt-out at a later date.
You have the right at any time to stop Skill Ireland Training from contacting you for marketing purposes or giving your data to other members of the Our Company Group.
If you no longer wish to be contacted for marketing purposes, please get in touch with us.
What are your data protection rights?
Skill Ireland Training would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Your Information
You have the right to ask in writing for a copy of the information we hold about you and to correct any inaccuracies in your information. If you would like a copy of the information held on you or if you believe that any information we are holding on you is incorrect or incomplete, please contact us by e-mail or in writing.
Irish Data Protection Commissioner
Further information on your data privacy rights is available on the website of the Irish Data Protection Commissioner. http://www.dataprivacy.ie
Cookie Policy
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy below.
You can at any time change or withdraw your consent from the Cookie Declaration on our website
Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: skillireland.com
What are cookies
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What types of cookies do we use?
| COOKIE | DESCRIPTION |
|---|---|
| __stripe_mid | This cookie is set by Stripe payment gateway. This cookie is used to enable payment on the website without storing any patment information on a server. Learn more https://stripe.com/gb/privacy |
| __stripe_sid | This cookie is set by Stripe payment gateway. This cookie is used to enable payment on the website without storing any patment information on a server. Learn more https://stripe.com/gb/privacy |
| m m.stripe.network | This Cookie is set by stripe to determines the device used to access the website. This allows the website to be formatted accordingly. |
| cookielawinfo-checkbox-necessary | This cookie is set by GDPR Cookie Consent plugin. The cookies are used to store the user consent for the cookies. |
| cookielawinfo- checkbox-non- necessary | This cookie is set by GDPR Cookie Consent plugin. The cookies are used to store the user consent for the cookies. |
LifterLMS:
| llms-tracking | This cookie is set by Lifterlms. Used to improve the LifterLMS product. None of your student’s personal information is ever collected in this way. |
| wp_llms_session | This cookie is set by Lifterlms. Used to improve the LifterLMS product. None of your student’s personal information is ever collected in this way. |
Google:
| rc::a | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of the website. |
| rc::c | This cookie is used to distinguish between humans and bots. |
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: info@skillireland.com