Customer Service

e-Learning Course

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer's requirements are met.

Who this course is aimed at? This Customer Service E-Learning course is aimed at employees in customer-facing roles or customer account holders, helping to improve their existing and providing new skills.

Course objectives: This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs, and much more.

Details

This Customer Service e-Learning course is accredited by CPD with instructor-led video content and will provide learners with a comprehensive understanding of customer’s needs by providing and delivering professional, helpful, high-quality service and assistance.  It will cover the following topics:

  • Module 1: Introduction to the course
  • Module 2: What is Customer Service
  • Module 3: The Goals of Great Customer Service
  • Module 4: Discovering and Understanding Customer Needs
  • Module 5: Delivering Maximum Levels of Customer Service
  • Module 6: Making Customers Feel Great from the Start
  • Module 7: Communication Skills
  • Module 8: Non-verbal Communication and Body Language
  • Module 9: Dealing with Customer Complaints

Sign up today

You can sign up for a Free Trial of our e-learning course, a trial account gives you access to the first module of all available courses for free. Any progress you make will be saved, so if you do decide to buy, you can then continue from where you left off.

Please Note: The Name and Email address used to register for a free trial or purchase the course, will be stored on the e-Learning system. When logging in to your account for the first time you will be asked to confirm your name. If your name doesn’t appear correctly, you will be given the opportunity to change it. This name is displayed on course certificate(s) please be aware that once you have confirmed your name, it will not possible to change it.

You can download our user guide here:

Online Platform

You can take this course via PC, Laptop, or Tablet. This online training is flexible, efficient and cost-effective, so you can progress through the modules at your own pace and time.

Assessment

At the end of each module, you will have an assessment to reinforce the knowledge acquired. There is a required pass percentage for each module that must be achieved to complete the course.

Certificate

Upon successful completion of this course, you will be able to download your certificate in PDF format. Certificates are saved to your account and can be re-downloaded at any time from your profile page.

e-LEARNING COURSE

€35 / Individual Course
  • Customer Service e-Leaning
  • Course in English
  • Approved by CPD
  • Digital Certificate only

COMBO OFFERS

€45 / Combos from €45
  • - Best Cost Benefit
  • - Attractive Discounts
  • - Different Courses
  • - Limited time offer
Skill Ireland Videotile approved courses
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