Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer's requirements are met.
Who this course is aimed at? This Customer Service E-Learning course is aimed at employees in customer-facing roles or customer account holders, helping to improve their existing and providing new skills.
Course objectives: This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs, and much more.
Details
This Customer Service e-Learning course is accredited by CPD with instructor-led video content and will provide learners with a comprehensive understanding of customer’s needs by providing and delivering professional, helpful, high-quality service and assistance. It will cover the following topics:
- Module 1: Introduction to the course
- Module 2: What is Customer Service
- Module 3: The Goals of Great Customer Service
- Module 4: Discovering and Understanding Customer Needs
- Module 5: Delivering Maximum Levels of Customer Service
- Module 6: Making Customers Feel Great from the Start
- Module 7: Communication Skills
- Module 8: Non-verbal Communication and Body Language
- Module 9: Dealing with Customer Complaints
Sign up today
You can sign up for a Free Trial of our e-learning course, a trial account gives you access to the first module of all available courses for free. Any progress you make will be saved, so if you do decide to buy, you can then continue from where you left off.
Please Note: The Name and Email address used to register for a free trial or purchase the course, will be stored on the e-Learning system. When logging in to your account for the first time you will be asked to confirm your name. If your name doesn’t appear correctly, you will be given the opportunity to change it. This name is displayed on course certificate(s) please be aware that once you have confirmed your name, it will not possible to change it.
e-LEARNING COURSE
- Customer Service e-Leaning
- Course in English
- Approved by CPD
- Digital Certificate only
COMBO OFFERS
- - Best Cost Benefit
- - Attractive Discounts
- - Different Courses
- - Limited time offer